There's an old saying that, when paraphrased, goes something like this "if it sticks, it works." Well, as believable as that adage might sound, it rarely works in real life. For instance, it definitely doesn't work when it comes to implementing CRM (Customer Relationship Management) solutions.
You see, CRM solutions are quite complex, and there is a certain way to implement them. Of course, you might say why bother when it's so complex. Well, the benefits outweigh the initial investment of time and money. So, it's worth the effort at the end of the day.
So, what you need is a CRM implementation strategy. Having one is of the utmost importance. CRM implementation is only successful when it’s planned carefully and carried out with the right training and commitment.
A CRM implementation strategy also makes the process much easier. You get to properly assess your business and develop a better picture of where and how the CRM solutions can be utilized. Other than that, you also get to work within a realistic time schedule and ensure that everybody gets the right kind of training.
But, here’s the truth – most businesses don’t have the time, resources or expertise. We can talk about the importance of a CRM implementation strategy all day, but the truth is that many businesses are genuinely incapable of going about the whole process.
So, what’s the solution? Well, you simply hire the services of someone who can help you with CRM implementation; someone who has the necessary expertise and the know-how. That’s where PCS comes in.
Explore Our Expertise
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Customized CRM
We can also customize your CRM solution to best meet your needs, ensuring that your business processes and your communication with other business systems are improved. Our customization services typically range from minor aesthetic improvements and code changes to workflow automation and integration.
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CRM Migration
We can take over the complete migration of CRM data from any legacy CRM system. Our migration strategy is cost-efficient and time sensitive, ensuring that your new CRM solution can go live efficiently.
PCS can also integrate your CRM with the ERP system and even synchronize Product, Customer and Order information between both systems. This allows you to benefit from a streamlined and automated information flow.
Some use cases that we have developed
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Fighting with Counterfeit Drugs
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Counterfeit Drugs
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Industries We Serve
The business landscape today is highly competitive, and PCS helps its clients effectively leverage technology to deliver an efficient, streamlined, and consumer-focused environment. Some of the industries we serve include:
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Healthcare
PCS provides its healthcare clients with the ability to acquire and retain excellent customer relationships through its end to end CRM implementation service. We help our clients transform each interaction into an opportunity to improve healthcare management.
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Manufacturing
With our advanced CRM implementation strategies, we help our manufacturing clients overcome typical challenges and achieve enhanced scalability, enhanced organizational security, and increased customer engagement.
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Retail
We work with our retail clients to develop process models that are ideal for the successful implementation of CRM solutions. Our extensive knowledge and experience, with regard to the retail sector, is unrivaled, allowing us to leverage key factors that influence project outcomes.
Testimonials
“The PCS team was able to meet more than our expectations. Their robust approach to CRM implementation was simply magical. They possessed a thorough knowledge of the industry and were to grasp our exact requirements. We were able to learn so much from them, but, more importantly, we achieved perfect implementation of our CRM solution"
Simeon Shwartz
“Our business has been on the hunt for a partner who could help us with the implementation of our CRM solution. We were lucky to come across PCS, who knew exactly what to do. If you’re looking for a firm that truly understands CRM and its scope within the retail sector, you must check out PCS.”
Anshuman Gupta“After our own CRM implementation strategy failed, we were desperately on the hunt for a CRM implementation provides. After a long and arduous search, we found PCS. PCS was able to deliver a smooth implementation within the given deadline and also, guide us leveraging our CRM solution to the maximum.”
Paul Brooke